| Check In | 2:00 pm |
|---|---|
| Check Out | 10:00 am |
| Hotel Policies |
RATES INCLUDE: Luxury Accommodation
Breakfast
Mini bar with complimentary soft drinks
Complimentary sherry decanters
Complimentary High Speed Wifi
Jacuzzi’s / Hot Tubs in selected Suites
Fireplaces in selected Suites
Complimentary Cake / Muffin of the day
Complimentary Tea and Coffee (Nespresso Machines in rooms / suites)
RATE EXCLUDES: Lunch and dinner – as per A la carte menu
Soft drinks, local beers, selected house spirits & house wines
Premium and Imported wines, spirits, liquors, cigars and champagnes
Laundry and dry cleaning
IMPORTANT INFORMATION:
Check-In time is 2PM
Check-Out time is 11AM
Early Check-In and Late Check-Out are by request and cannot be guaranteed.
Guests are welcome to make use of hotel facilities prior to check-in / post check-out.
Specific Room Numbers can be requested but cannot be guaranteed – Confirmed Room Type will be
guaranteed
Children sharing with two adults – Triple / Quadruple rooms are subject to availability
Please ensure that all details are in accordance with your reservation request. Should you require any
amendments, please contact us immediately.
Should any of the details change, we reserve the right to re-calculate the reservation costs
accordingly.
Please note that The Residence Portfolio reserves the right to change rates and terms and conditions
at any time. Such changes shall be communicated to our partners.
Insurance: It is a condition of everyone using the rates and services offered by The Residence
Portfolio, and its booking offices, that all clients (including individuals, companies and other legal
entities) have adequate insurance cover against all risks associated with travel (including but not
limited to epidemics and pandemics) and appropriate medical and other insurance prior to departure
from their country of origin.
TERMS AND CONDITIONS: All rates are quoted in South African Rands
Provisional reservations will be held for a maximum of 14 calendar days
A request for an extension of the provisional reservation must be made in writing
Once a provisional booking has reached 14 calendar days, the booking will be automatically released
without notification
PAYMENTS & CANCELLATIONS:
A 25% deposit of the entire booking value is required within 24 hours of confirmation
A further 50% deposit of the entire booking value is required 30 days prior to travel
Full and final payment of the entire booking value is required 14 days prior to travel
Notification of cancellation of reservation needs to be done in writing
If cancelled 120-31 days prior to travel 25% cancellation fee of the entire booking value shall be
charged
If cancelled 30-15 days prior to travel 50% cancellation fee of the entire booking value shall be
charged
If cancelled 14-08 days prior to travel 75% cancellation fee of the entire booking value shall be
charged
If cancelled 07 days or less prior to travel 100% cancellation fee of the entire booking value shall be
charged
Postponed bookings will incur the applicable rate increases
Postponed bookings will not be refunded but credited, and credit needs to be used within 365 days of
postponement.
Any amendments to reservations will re-calculated and charged in accordance
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Member Since 2023
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