Cancellation Terms & Conditions
Full pre-payment of the accommodation amount is required in order to secure your booking. Cancellation within 48 hours prior to arrival will be subject to a full cancellation fee of the value of one night’s accommodation booked. Credit/Debit cards that are used to make the booking must be presented upon check-in at the lodge.
Terms and conditions for individual reservations:
1. All rates quoted are on a fullboard per night basis unless otherwise indicated. 2. All bookings are subject to availability. 3. Rates are subject to change without prior notification. 4. Full pre-payment of the accommodation amount is required in order to secure your booking. Should a pre-payment or guarantee not be received to secure the booking, the hotel has the right to cancel the booking within 48 Hours of the arrival date. 5. Check-in is from 14:00 and check-out is by 10:00. 6. Any pricing which includes a component of third-party charges (i.e., Airport Transfers, National Park Fees etc.) may be changed without notice, should this component fee be increased. 7. Guaranteed reservations which have prepaid in full or have alternative guarantees in place with extended payment facilities at the hotel, will be held for first night only. Thereafter the accommodation will be released if not occupied. 8. For bookings of 8 rooms or more, see www.legacyhotels.com for group terms and conditions. 9. Legacy Hotels & Resorts reserves the right to discontinue any promotion at their discretion. 10. Credit / Debit cards that are used to make the booking must be presented upon check-in at the hotel or lodge. 11. South African Hotels: Due to the Immigration Act no.19 of 2004, positive personal identification will be required to be presented upon check-in. A valid Passport or ID Document will be acceptable. 12. Further terms and conditions may apply. Terms and conditions for individual reservations: Legacy Hotels & Resorts (Pty) Ltd Cancellation Policy per Booking A No-show fee equal to one night's stay will be charged for guaranteed reservations who do not adhere to the following cancellation policy: • Cancellation - Seven or less rooms - within 48 hours prior to arrival will be subject to a full cancellation fee of the value of one night’s accommodation booked. • Cancellation - Eight rooms or more – Legacy Hotels & Resort group cancellation policy will apply Please note the below: • South Africa: Please note that all rates include VAT @ 15% but exclude the 1% Tourism Levy applicable and payable at the property.