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Your safety matters. If you think the coronavirus (COVID-19) may affect your plans, visit this Site for more important info on the coronavirus here.
Find out if there are any special requirements you need to know about before you travel
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Be sure to check for travel restrictions before booking and traveling to an accommodation. Touristic travel might not be allowed, as travel may only be permitted for certain purposes. To help you on your way, we included publicly available links to government websites for several countries around the world. However, not all countries are covered below. A country’s absence from the overview does not mean it hasn’t set any travel restrictions. We recommend searching for info on any country you’re planning to visit. We are not responsible for the content of the public (government) websites linked below. Government responses continue to evolve, so check back for updates often and count on your national and local authorities for the most current info.
For bookings made on or after April 6, 2020, consider the risk of the coronavirus (COVID-19) and its associated government measures. If you don’t book a flexible rate, you may not be entitled to a refund. Your cancellation request will be handled by the property based on your selected policy and consumer law, where applicable. During times of uncertainty, we recommend booking an option with free cancellation. If your plans change, you can cancel free of charge until free cancellation expires.
We understand you may want to change your plans due to the coronavirus (COVID-19) and its health implications. For further support, please contact us.
For the best support, sign in to your account. If you don’t have one, you can call us with your confarmation number.
You might be able to cancel due to the circumstances related to the coronavirus. However, it depends on several factors, including your destination, the date you made your booking, country of origin, arrival date, and reason for traveling.
Cancellation due to the coronavirus depends on several factors, including where you’re traveling to, your country of origin, arrival date, and reason for traveling.
Individual reservation policies are set by the property you booked. As a result, it wouldn’t be appropriate to make a universal change to our policy.
Moving your booking to a future date depends on the reservation’s policies. Sign in using either your account or confirmation number, select the booking you want to change, and you’ll see what options are available.
You can also contact the property to ask for a date change.
If you change your dates and the property has availability, there may be a difference in price (higher or lower), which could be due to the season or different rates for weekdays versus weekends.
If rates are higher, you’ll have to pay the difference between the original price and the one for your new dates. If they’re lower, the price difference will be reflected in your booking.
Contact the property directly if you want to transfer your reservation to someone else.
Each property has its own policies for this type of change to a reservation and can best inform you about them.
